Refund Policy

Last Updated: August 1, 2026

Thank you for shopping with Casimira. We take pride in the quality and craftsmanship of our luxury fragrances and products. Please review our refund and return policy below to understand your options and rights regarding purchases made through our website.

1. General Return Eligibility
 

• Timeframe: We accept returns on eligible unopened, unused products within 3 days of the delivery date.

• Condition of Items: To be eligible for a return, your item must be in the same condition that you received it: unused, unspayed, in its original packaging, and with all protective seals intact.

• Non-Returnable Items: Due to the personal and hygienic nature of fragrances, used or opened bottles cannot be returned or refunded unless defective.
   

2. Custom and Bespoke Orders
 

• Final Sale: All custom-formulated fragrances, bespoke blends, and personalized workshop creations are custom-crafted specifically to individual specifications. Consequently, all custom orders are final sale and are not eligible for return, exchange, or refund unless the product arrives damaged or defective.
   

3. Damaged or Defective Items
 

• If you receive an item that is damaged during transit or deemed defective, please contact us immediately within 24 hours of delivery at imani@casimiraparfums.com

• Please include your order number, a description of the issue, and clear photographs of the damaged product and its packaging. We will review the case and arrange for a replacement or a full refund at our discretion.
   

4. Return Process
 

• Initiate a Return: Email our support team at imani@casimiraparfums.com with your order number and reason for return.

• Approval and Instructions: If your return is approved, we will provide you with return instructions and the shipping address.

• Shipping Costs: Customers are responsible for paying their own shipping costs for returning non-defective items. Original shipping charges are non-refundable.
   

5. Refunds (If Applicable)

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
   

6. Contact Us
If you have any questions regarding our Refund Policy, please reach out to us at imani@casimiraparfums.com.